Consultant Directory

The consultants listed below are HTNG members whose services may be useful to hotels or vendors needing specialized expertise. Members who wish to submit new or updated listings should use the submission form at the bottom of this page. 


Jeremy Barndt
Senior Project Consultant, JBA Consulting Engineers
Specialty: Audiovisual, Network Infrastructure and Telecommunications

Location: Las Vegas, USA
Phone: +1 702 362 9200 Mobile: +1 406 852 4314
Email Jeremy Barndt

JBA Consulting Engineers is a full service consultant specializing in Technology Consulting including Audiovisual, Telecommunications, Security, Surveillance, Access Control and Artistic Engineering as well as mechanical, electrical and plumbing engineering services.  We have offices in the United States, Australia, Hong Kong, Macau and China.  We have designed over 100,000 hotel rooms around the world.


John Bell
Principal Consultant, Ajontech LLC
Specialty: Security/Data Privacy

Location: Washington/Baltimore, USA
Phone: +1 301 244 2566
Email John Bell

Ajontech offers consulting services supporting companies in efforts ranging from Enterprise Architecture to Security, Software Development, Services, and Application Architecture.  We specialize in developing Security Architectures in support of payments and protection of Personally Identifiable Information (PII).  Currently all of our associates have come from the Hospitality Industry and have experience working as an Enterprise Architect for one or more major Hotel companies.


John Burns
President, Hotel Technology Consulting
Specialty: Distribution/Revenue Optimization

Location: Phoenix, Arizona, USA
Phone: +1 480 661 6797
Email John Burns

For over two decades I have worked with lodging brands across the globe and in every star tier. I assist them to identify and prioritize current functional needs and emerging requirements in their electronic distribution, reservations, ecommerce, revenue management and CRM programs. I aid them in evaluating and securing qualified products and services to deliver those needed capabilities.


Amitava Chatterjee
Managing Director, Deloitte Consulting LLP
Specialty:Technology Architecture, Organization & Strategy, Systems Integration, Hotel Systems Selection/Deployment

Location:McLean, Virginia, USA
Phone: +1 703-980-8679
Email Amitava Chatterjee

Deloitte provides industry-leading audit, consulting, tax, and advisory services to many of the world’s most admired brands, including 80% of the Fortune 500. Our people work across more than 20 industry sectors with one purpose: to deliver measurable, lasting results. We help reinforce public trust in our capital markets, inspire clients to make their most challenging business decisions with confidence, and help lead the way toward a stronger economy and a healthy society. As a member firm of Deloitte Touche Tohmatsu Limited, a network of member firms, we are proud to be a part of the largest global professional services network, serving our clients in the markets that are most important to them. Clients count on Deloitte to help them transform uncertainty into possibility and rapid change into lasting progress. Our people know to anticipate, collaborate, and innovate, and create opportunity from even the unforeseen obstacle.


Caren de'Ath
President, Hotels Tech Consulting
Specialty: Hotel Systems Selection/Deployment, Technology Architecture, Organization & Strategy

Location: Florida, USA
Office Phone: 941-256-2334
Mobile Phone: 240-285-8893
Email Caren de'Ath

I have over 30 years of hospitality sales and marketing experience; both working in hotels and selling technology to hotels. As a consistent top producer, I have helped startup companies go to market with their technology product or service. I have also helped small and startup companies enter the hospitality market, sell into the international marketplace, set up a major accounts program, set up and manage partnerships and build a positive company reputation. Understanding what the hospitality consumer wants, I have given input with regards to product enhancements.


Guilain Denisselle
Consultant, Hotel Conseil
Specialty: Distribution/Revenue Optimization

Location: Nice, France
Skype: gdenisselle
Phone: +33 663838389
Email Guilain Denisselle

My 25+ years experience of the European hospitality industry include hotel operations, PMS, CRS, channel manager, OTA, consulting and VAT. My areas of expertise include hotel distribution, hotel technology, technology strategy for hotels, hotel chains and vendors. See my Linkedin profile for full experience...


Mark Haley
Managing Partner, The Prism Partnership
Specialty: System Selection/Deployment

Location: Boston, MA  USA
Skype: mhaley1
Phone: +1 978 521 3600 Mobile: +1 978 764 8580
Email Mark Haley

As Managing Partner, I manage the firm’s Technology practice with core practice areas in CRM, Distribution and High-Speed Internet Access (HSIA). Services include strategy development, needs analysis, system selection, audits, project management and more. Mark has been consulting for over sixteen years. Previously Director of Property Technology at ITT Sheraton, Mark has served on the HITEC Advisory Council, was Past President of the New England Hospitality Finance & Technology Professionals and Past Chair of the AH&LA Technology Committee.

Ted Harrington
Executive Partner, Independent Security Evaluators (ISE)
Specialty: Security/Data Privacy, Technology Architecture, Organization & Strategy

Location: Baltimore, San Diego, Austin, USA
Phone: +1 216-815-5840 Email Ted Harrington

Independent Security Evaluators (ISE) offers services including application security assessment, infrastructure security assessment, configuration/deployment guidance, design assessment, security training, virtual Chief Information Security Officer (vCISO), commissioned security research, reverse engineering, cryptanalysis and policy review/creation.

Kristin Harwell
New Build Technology Project Manager, Convergent Services
Specialty: Network Infrastructure, Hotel Systems Selection/Deployment, Security/Data Privacy

Location: San Diego, California
Twitter: @loveack
Email Kristin Harwell

Convergent Services provides support services to owners and operators interested in professional and highly customized IT solutions for their hotels and resorts. We provide turnkey solutions for the complete Low Voltage scope in new builds, as well as project specific services in new and existing hotels and resorts - working as an extension of their staff and supporting their needs. As IT management consultants we do not sell any products, nor do we have a pre-set solutions in most cases; instead we approach each project individually to ensure that owners/operators achieve the very best for their specific needs. We can assists with any IT related project where internal IT staff need support, or when there are time or resource constraints. Our services are provided on a per project basis.


Fraser Hickox
Manager, The Conceptual Group
Specialty: System Selection/Deployment

Location: Hong Kong
Skype: Fraser Hickox
Phone: +852 98253300
Email Fraser Hickox

Pursuit of useful guest facing technology that will enhance the guest stay and provide the operator with a distinctive difference that would be appreciated by their guests. Working with vendors, operators and owners to define the user interface with an emphasis on what and how something is touched and the response their guest will anticipate. Produce bespoke equipment where required to further the guest perception of value.


Mark Hoare
Partner, The Prism Partnership
Specialty: Distribution/Revenue Optimization

Location: Atlanta, GA USA
Skype: markbhoare3116
Phone: +1 404 424 9258 Mobile: +1 404 428 4378
Email Mark Hoare

Mark has over 30 years in the hospitality and hospitality technology sectors of the larger travel industry. His career spans all areas of hotel operations and general management, within Europe and the Americas for: The Savoy Group London, ITT Sheraton, Le Richemond Geneva, and Royal Classic Hotels Scandinavia.  As a Prism Partner, Mark leverages his last 18 years of specialist expertise in Product Management of hotel technology solutions including; property management, central reservation, loyalty, revenue management and electronic distribution systems. Throughout his career he has successfully focused on bridging the gap between business needs and technology solutions. Prior to joining Prism Mark held senior Product Management positions for; Hotel Information Systems, Disneyland Paris, Hilton International, Anasazi, Pegasus Solutions, Hotel Booking Solutions, and IBS.


Ted Horner
Owner, E. Horner & Associates Pty. Ltd.
Specialty: Systems Selection/Deployment

Location: Sydney, Australia
Skype: ted.horner
Phone: +61 2 9876 8119 Mobile: +61 4 1829 9421
Email Ted Horner

E Horner and Associates commenced technology consulting to hotels in 1989 in Sydney and the range of services I have provided to clients during this time include Systems Selection, Implementation, Planning and Project Management, System Review and Planning Creation of Functional Specifications and Information Needs Review i.e. RFP. Evaluate formal RFP responses, quantify answers and produce final reports on findings/recommendation to the client. Actively assist clients in contract and price negotiations for acquisition of products/services. Preparation of Strategic Technology Plan. Compilation of Market and Business Plans for Companies involved or wishing to enter the Hospitality Market in Australia or South East Asia. Recruitment. Over the last 25 years have been involved in many consulting assignments involving a wide variety of clients such as Resorts, Hotels, Convention Centres, Casino's, Restaurants, Golf Clubs, and Retirement Villages etc. This consultancy has covered the full range of Technology namely; Wi-Fi, IPTV, PMS, POS, PBX, Electronic Door Locking, Club, Membership, Sales & Conference Packaging, Food & Beverage Inventory.


Jennifer Jones
President, J2 Hospitality Solutions
Specialty: Hotel Systems Selection/Deployment, Systems Integration, Technology Architecture, Organization & Strategy

Location: Colorado, USA
Mobile: (310) 383-6942
Email Jennifer Jones

After learning your current business requirements and understanding your technology goals, J2 will provide recommendations for your property on a wide variety of application that can improve your business by increasing efficiencies and enhancing your guest’s experience. This is accomplished through an analytical approach including interviewing users, an assessment matrix, documenting use cases and providing an executive summary. Once you’ve decided what systems you need to implement, you need an experienced team to lead you through the process. From timelines, vendor coordination, training, task delegation, status reports, budget monitoring and continuous communication to keep key associates informed, J2 will provide an all-in-one solution as your project management team. Not only does the J2 team have extensive knowledge in the hospitality technology space on how to use these systems, but in addition, how to implement, configure and integrate all the technology in your platform.


Gerard King
CEO, Mediatech Design Group
Specialty: Network Infrastructure, Telecommunications and Audiovisual

Location: Dubai & Hong Kong
Phone: 009 714 391 4814
Email Gerard King

Mediatech Design Group is an award winning, international consulting firm that provides complete ICT and ELV design services encompassing communications infrastructure, data networking, telecommunications, audio visual, acoustic and building security technologies. The company has offices in Dubai, India and Kuala Lumpur and works on projects worldwide. During our fifteen years of operation we have designed over seventy luxury hotels, providing a complete range of design, engineering, and consulting services to meet the needs of owners, developers, architects and engineers.



Dayna Kully
Co-Founder, 5thGenWireless LLC
Specialties: Technology Architecture, Organization & Strategy, Network Infrastructure, Telecommunications

Location:Gaithersburg, MD USA
Phone: +1 602 840 7272
Mobile: +1 602 573 5100
Email Dayna Kully

5thGenWireless works with brands and owners to assist with long term roadmap planning and optimization of IT spend. We focus on three primary areas: Wi-Fi networks (Traditional and GPON); In-Room Entertainment, Cellular and the convergence of these technologies.



Jeff Loether
President, Electro-Media Design, Ltd.
Specialty: Audiovisual

Location: Washington, USA
Phone: +1 301 355 5050
Email Jeff Loether

ArchiTechnology: Presentation and entertainment technologies and architectural acoustics and related disciplines. These include audiovisual, video, audio, sound, acoustics, stagecraft, theatrical lighting, and A/V operations. Services provided include feasibility studies, needs analysis, master planning, design, procurement services, project and program management, commissioning, troubleshooting, brand standards and design guide development and compliance, peer review, and expert witness.


Geoffrey McDowell
Principal Consultant, Lyyon Technology Consulting
Specialty: Technology Architecture, Organization & Strategy, Telecommunications, Hotel Systems Selection/Deployment

Location: Toronto, Canada
Mobile (US): +1 617 530 0025 Mobile (Canada): +1 647 242 7336
Email Geoffrey McDowell

Services include:
- Development of operator and owner requirements for a broad range of technology systems, including structured cabling, audio-visual, physical security, guest room control, telephony, IPTV systems and other hospitality specific applications including PMS and POS, all in line with both the other's financial objectives and the hotelier's operational ones.
- Writing of specifications, tendering and contracting for systems, and overseeing implementation.
- Technology audits of existing properties, technology reviews of properties to be renovated or acquired.
- Consulting to vendors entering into or upgrading their technologies for the hospitality market.


Ken Peters
Vice President, Global Hospitality & Retail Solutions, Trustwave
Specialty: Security/Data Privacy

Location: Chicago, IL USA
Office Phone: +1 952 279 2256 Mobile: +1 612 964 5064
Email Ken Peters

Trustwave helps businesses fight cybercrime, protect data and reduce security risk. With cloud and managed security services, integrated technologies and a team of security experts, ethical hackers and researchers, Trustwave enables businesses to transform the way they manage their information security and compliance programs. Whether you're challenged with meeting IT budget demands, fighting new threat adversaries, or are just looking for more efficiency around your compliance and security initiatives, Trustwave can assist with a full spectrum of solutions ranging from network security and access control, content and data security, endpoint security, SIEM and SOC enablement, and database and application security. We also have professional services for risk assessments, PCI compliance validation, penetration testing, incident response and readiness and much more.


Graeme Powell
Founder, Veridicum
Specialty: Network Infrastructure

Location: Reading, UK
Skype: graemepowell
Mobile: +44 7979 594633
Email Graeme Powell

Veridicum's services can be split into three areas: Assurance, Benchmarking and Consultancy. Assurance - Whether you are looking for a one-off independent confirmation that a WiFi installation has met your brand standard requirements or a regular review of the network (including confirmation of ongoing accuracy of firewall rules) Veridicum is able to meet this need for you. Benchmarking - Whilst many hoteliers benchmark their RevPAR against the competition, few, if any, undertake a similar exercise with what is one of the most important guest services - WiFi. Veridicum gives you the ability to compare various aspects of your WiFi service. Consultancy - Graeme has over 20 years experience in respect of in room entertainment and HSIA and Veridicum can provide both a provider and user perspective on such services.


Terry Price
Principal Owner, HFT Consulting Group
Specialty: Hotel Systems Selection/Deployment, Technology Architecture, Organization & Strategy, Network Infrastructure

Location: North Carolina, United States
Phone: 828-658-0693
Mobile: 828-279-5592
Email Terry Price

We offer a range of consulting services, all designed to help your hospitality company reach its goals. Whether you’re looking for an extra hand in the finance department or project management for your system conversion, we have you covered. PMS, POS, Sales & Catering, Activities, or Finance Solution, we can help you select the right product and make the transition as smooth as possible. We can put our 25+ years of experience in both Hospitality Finance and Hospitality Information Technology to work for you.


Wynn Salisch
Principal, Casablanca Ventures
Specialty: Security & Data Privacy

Location: New York, NY
Skype: wjsalisch
Phone: +1 203-253-7259
Email Wynn Salisch

Casablanca Ventures provides analysis, education and solutions in electronic payments and data security and works with dozens of top-notch providers around the world to find the best solutions for their clients’ specific needs with maximum savings, service and security. With its origins in hospitality, the company is completely focused on giving its clients exceptional customer service and its help is always completely free and without obligation. The company's founder, Wynn J. Salisch, is a veteran hotelier who lectures nationally on cybersecurity and payment processing and is a Partner on the U.S. Secret Service Electronic Crimes Task Force as well as a member of the International Association of Privacy Professionals, Electronic Transactions Association, Hospitality Financial and Technology Professionals, and Cornell Hotel Society.


Bryan Steele
Managing Director, Jireh-Tek Limited
Specialty:Technology Architecture, Organization & Strategy, Hotel Systems Selection/Deployment and Environmental Controls & Sustainability

Location: West Sussex, UK
Skype: bwsteele
Phone: +44 7748 111333
Email Bryan Steele

Having held the CIO/IT Director/Head of IT role and with 10+ years in hospitality consulting, I offer a service covering all aspects of hotel technology including strategy, organisation, infrastructure, applications, digital strategy and telecommunications. I have many years of international experience and have worked with both hoteliers and vendors to deliver appropriate solutions.


Martin Thornros
Principal, Convergent Services
Specialty: Technology Architecture, Organization & Strategy,Hotel Systems Selection/Deployment, Network Infrastructure

Location: California, Ohio, USA
Phone: (916) 359-2717
Mobile: (916) 213-3020
Email Martin Thornros

Convergent Services provides support services to owners/operators interested in professional and highly customized IT solutions for their hotels and resorts. We provide turnkey solutions for the complete Low Voltage scope in new builds, as well as project specific services in new and existing hotels and resorts – working as an extension of your staff, supporting your needs. As IT management consultants we do not sell any products, nor do we have a pre-set solution; instead, we work with your hotel to ensure that you achieve the very best solution for your specific needs. We can assist with any IT related project where internal IT staff need support, or when there is time or resource constraints. Our services are provided on a per project basis. Our background in both hospitality and IT enables us to communicate efficiently with all parties, thereby ensuring overall continuity in the project, and bridging the gap that sometimes exists between IT vendors and hotel operations.



Willi Tinner
CEO, Hotel Technology GmbH
Specialty: Systems Selection/Deployment

Location: Zurich, Switzerland
Skype: Willi Tinner
Mobile: +41 79 538 08 78
Email Willi Tinner

HOTEL TECHNOLOGY GmbH, is a Swiss company specialized in offering product neutral consulting services for the selection, implementation and operation of hospitality ITC systems. In line with your business we provide cost optimized solutions in order to improve operational efficiency and enhance guest experience.


Kris Troukens
Owner, Quality Hotel Services
Specialties: Security/Data Privacy, Technology Architecture, Organization & Strategy, Hotel Systems Selection/Deployment

Location: Belgium
Mobile: +32473950024
Email Kris Troukens

Kris has been working as Project Manager and senior consultant at renown companies such as Hilton, IBM, and EuroDisney. Active in the hospitality and project management world, as a consultant, speaker, and teacher, he is running his own company, and specializes in GDPR preparation for hotels, as well as security audits and consulting. He is also Accredited Safehotels auditor.


Trevor Warner
President, Warner Consulting Group
Specialty: Technology Architecture, Operation & Strategy

Location: Columbus, OH, USA
Phone: +1 614 486 4636
Email Trevor Warner

IT Asset Management for hospitality ownership companies and management companies.


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