HTNG's workgroups provide many opportunities to shape the industry's development. Prospective workgroups fall into one of the following categories:
- Potential workgroup: an idea that one or more HTNG members have had for a future workgroup
- Maintenance workgroup: potential re-chartering to update or improve the workgroups' specifications.
These are groups that are currently going through the Chartering process. Participation is open to both HTNG members and non-members.
Business Analytics Transactional Extract
Over 400 PMS systems on the market store valuable transaction data ripe for analysis, but no standard exists to export all that data. The Business Analytics Transactional Extract Workgroup will develop a standard Extract, Transform, and Load (ETL) target for consistency across the industry.
Hospitality Voice Interaction Standard
While screen-less voice-based devices are gaining adoption in the home, only ~1% of traveling consumers have personal experiences with these emerging devices and there is limited time for guests to learn this new technology. To solve the issue of inconsistency, this group will develop a framework of use cases and related voice commands for guest rooms and other areas within the hospitality environment
NFC Mobile Payments Framework
Accepting Mobile NFC Payments like Apple Pay, Google Wallet, or Samsung Pay for Hotel Room Reservations has not been possible due to complex scenarios with authorizations and post-stay settlements. The NFC Mobile Payments Workgroup will identify the critical components in payment solutions for the hospitality industry and how they might need to be updated to accommodate new payment frameworks designed to overcome previous challenges.
These are ideas that have been informally proposed by HTNG members, which we think may be good candidates for future workgroup efforts. Participation in potential efforts is generally open to both HTNG members and non-members, but may on occasion be limited to certain categories (such as hoteliers only). Descriptions are based upon interest expressed by specific members and are often modified during the charter development process.
Enterprise Time Keeping
Develop a solution to standardize timekeeping records to be able to compare against sales and revenue data from the point-of-sale. This would also allow for player tracking systems to be able to view trends, labor costs and productivity.
Build support for contests related to productivity, sales, etc. to incentivize staff.
Group Billing Reconciliation
Design an interface to create an automated email from meeting planner to meeting host, with web page that details line items charged for a meeting; information would come from many hotel systems, such as point of sale, PMS, sales and catering, etc.
Develop a standards-based solution to support the communication of bids from suppliers/distributors of hotel inventory to metasearch providers, whereby suppliers could automatically deliver bids and receive information from the metasearch providers regarding other bids and current positioning
Mobile Device Location
Standardize data structure for describing the location of a device within a venue, including spatial coordinates and common-language descriptions (e.g. “Lobby”).
Mobile Device Pairing with Entertainment Systems
Identify existing or developing new standards to support simple pairing of arbitrary guest mobile devices with hotel entertainment systems.
Near Field Communications
Identify and develop solutions for the use of NFC technology in hotels, potentially including payments, door lock systems, location services, and other applications.
Facilitate the sharing of data between Online Reputation Management tools and hotel systems, potentially to be used for personalization, satisfaction measurement, service recovery, calculation of performance indicators, and other purposes
Shared Global Network
Create a global managed network in which one (or more) vendor(s) would be able to provide end-to-end connectivity. Currently this is only available regionally, and not in all locations.
Web Content Publishing Coordination
Establish standards to improve workflow approval processes for hotel-related content destined for hotel, brand and third-party sites.
Send closed work order tickets from the systems that manage them for individual hotels, up to the chain systems that collect data to correlate with customer satisfaction, etc.
Potential Re-Charterable Maintenance Workgroups
The following Maintenance Workgroups could re-charter at a future date to revise or expand specifications. For more details about a workgroup's work, click on its name to link to the Wiki page with relevant information about the group.
Addressed cellular phone coverage issues for hotels by creating a requirements document for an existing architecture (Remote Radio Head) and adapting it for indoor use by multiple Mobile Network Operators for in-building LTE coverage.
Device Control Integration
Made it easier for guest room devices to talk to each other, by standardizing inter-device messaging (includes environmental controls, safes, minibars, door locks, lighting, and more).
Point of Sale
Enhanced the HTNG basic point-of-sale interface to achieve tighter integration for such processes as check zoom and end-of-day processing, and to improve the guest lookup facility.
Standardized reservation delivery, rate control, availability control, group synchronization, statistics handoff, and other functions necessary for distribution processing.