Active Workgroups

Active or chartered workgroups hold regular meetings (usually every 1-2 weeks) by tele/webconference, and most meet a few times a year at face-to-face Forum meetings.

  • Most workgroup charters will have durations of six to 18 months, but never longer than the period of time for which they have already defined specific deliverables, outcomes, and milestones.
  • Workgroups that do not complete their work within their defined charter period may be extended for a short period at the discretion of HTNG management at for a longer period with approval of the HTNG Board of Governors.
  • Chartered workgroups may be continually re-chartered as they are able to define successive stages of deliverables, but each new charter requires approval of the HTNG Board of Governors.


Charter End Date
 API Registry  There are a number of inefficiencies in the Hospitality API space, including finding potential technology partners whose products and/or services that could add value to a hotelier's offerings. This group aims to create a registry of Hospitality API's to modernize this space.  Q4 2017
 Bulk Data Transfer To define a standard way to represent aggregated collections of messages as files, transform and process those files for transfer and transfer them reliably between systems.  Q2 2017
Centralized Authentication Develop a unified and automatic identification and authentication mechanism for guests across multiple properties (including brands, chains). January 2018 
Cloud Communications Hotel communications (messaging, voice, work orders) require separate systems that require (or do not support) significant integration requirements that result in staff needing many devices (phone, radio, tablet), which are difficult to support.  This group will focus on the integration requirements, management, and deployment needs of a modern hotel.  This will reduce costs, support requirements while increasing operational efficiency(s). August 2017 

Customer Relationship Management (CRM)

To create a richer hotel experience for the guest throughout their journey. December 2016 
Hotel Systems Dashboard The workgroup will define the requirements for a comprehensive dashboard system, including various levels of information – ranging from high level system information, to detailed technical data that are required to troubleshoot issues with hotel systems. This system will allow hoteliers to quickly understand the significance an outage (for example, an AP outage that affects a single room, or a core switch outage that affects the entire infrastructure), and for the appropriate technical information to be available to IT personnel to troubleshoot or share with partners and vendors to quickly solve the issue. The dashboard will also collect and retain long term data to enable hotels to forecast and take appropriate action. The solution should be open so that any networked system could interface (integrate) with the hotel system dashboard.  September 2017

Hotel Technology Renovations Project Management

Best Practices for hotel technology project management. July 2017 
Internet of Things (IoT) The internet of things (IoT) is the network of physical devices, vehicles, buildings and other items—embedded with electronics, software, sensors, and network connectivity that enables these objects to collect and exchange data. An  IoT system starts from the level where a single “thing” is identified using a unique global identifier and can be accessed from anywhere, anytime. The initial goal of this group is to educate hoteliers on the topic and offering insight to opportunities this may lend within the industry. January 2018 
Next Generation Distribution Messaging HTNG and The OpenTravel Alliance are mainstays of hotel and travel messaging and offer widely adopted message standards for operations and bookings across a diverse ecosystem of partners and internally within many companies.  Currently, new standards are emerging.  This workgroup will identify and examine both open source and proprietary standards, including OpenTravel’s 2.0 Object Model and IATA’s NDC, and offer a point of view with potential benefits, impacts and alignment opportunities.  Q3 2017
The Workgroup released a version 1.0 Framework in February 2013 and has published an updated Framework, version 2.0 in 2016. The group continues addressing the Secure Payments landscape. They will publish a white paper on cloud based PMS, update all HTNG Specifications and Frameworks that deal with payments, and offer strategies to avoid the use of PAN as a record identifier.
February 2018